[Updated at 10:31 a.m.] Spirit Airlines is working with the with the company that oversees its computer systems to fix problems with their reservations system, Misty Pinson, Director of Corporate Communications for Spirit Airlines told CNN.
“All flights are operating and we have not had any cancellations. We are very proud of our employees for stepping up and ensuring that our customers are checked in without an automated system.”
Scott Wintner, a spokesperson for the Detroit Metro Airport told CNN, Spirit Airlines have been going back to old pencil and paper system - checking people in manually. Instead of checking people in on a first come, first serve basis, agents have been taking people into groups and checking them in based on their departing times. That has led to agents being unable to give passengers approximate wait times.
And if you're flying Spirit you probably won't be able to get any help online either. As of the time of this posting it seems the computer crash has also led to the website being down.
At 4:30 this morning the line was through the entire terminal earlier this morning, Wintner said, adding he had never seen a line like that at the Detroit airport.
[Posted at 10:03 a.m.] As if there weren't enough concerns about trouble at the airports today - Spirit Airlines computers have crashed on one of the busiest travel days of the year.
"Our system is currently down, but we expect it to be up again shortly. In the meantime, we are checking in customers manually. Although this does take a bit more time, we do have additional staffing at our airports today and we are getting customers to their flights on time," the airline said in a statement to CNN affiliate WDIV. CNN affiliate WXYZ said Spirit Airlines told them the system is down for “routine maintenance” and would be back up in two hours.
WXYZ reported the issue was causing long lines at the terminal where Spirit is located at Detroit Metro Airport and that several flights are delayed because passengers are having to be checked in by hand by the airline's agents. WDIV reported check-ins are not working online or at the airport kiosks.
So if you're traveling with Spirit, here are your options: Call Spirit Airlines customer service at (800) 772-7117. They may be able to offer you a full refund, rebook you on another flight, or rebook you on a flight with another airline.