August 11th, 2010
03:00 PM ET

Flight attendant: Support from public is 'encouraging'

JetBlue said Wednesday it will give vouchers to each passenger who was on a plane when a flight attendant apparently got into an altercation before grabbing some beer and sliding off the plane through the escape chute.

Meanwhile, flight attendant Steven Slater, who faces criminal charges in the incident, said the support he's received from members of the public is "encouraging."

Each passenger on the Pittsburgh, Pennsylvania, to New York flight Monday will receive a $100 voucher, the airline said.

"This is consistent with our long standing policies," spokesman Steve Stampley told CNN. "JetBlue often provides vouchers to our customers when they experience a disruption or otherwise abnormal circumstance. This event falls into that category."

Slater told CNN affiliate WABC Wednesday that the support has been "so encouraging and so special."

"There's some really great people out there, and I'm getting a glimpse of that," he said. "It's a surprise because, obviously, I have been away for a little while."


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Filed under: Air travel • Jobs • New York
soundoff (22 Responses)
  1. DontMakeMeGoAllSlaterOnYou

    Way to go Slater!!!

    August 11, 2010 at 3:17 pm | Report abuse |
  2. abbydelabbey

    He does not have my support. He behaved unprofessionally. If he could not handle a situation like this, how would he have handled a real crisis?

    How irresponsible! How childish!

    August 11, 2010 at 3:22 pm | Report abuse |
    • Paul

      Would you have supported him if he called the police and had her charged? She had no business refusing his instructions. Sure his behavior in this case was off, but I'll bet the same person would have been steady and responsible if there was a crisis. He has the self confidence to lead.

      August 11, 2010 at 6:40 pm | Report abuse |
    • Eve

      You must be one of those people who is a a hole to service people.

      August 11, 2010 at 10:48 pm | Report abuse |
    • jose

      You remind me of my mother-in-law. Don't take that as a compliment.

      August 12, 2010 at 5:34 am | Report abuse |
    • Stevenri

      I completely agree with your comments. In this day and age he had plenty of other alternatives to deal with the situation and handle it appropriately. Had he called and notified the Captain the airport police would have been onboard the aircraft in a flash to sort the situation out. He chose not to and decided an action plan that could have killed an employee on the ground had the chute deployed on top of him or her. So think about that before applauding his reaction.

      August 12, 2010 at 6:29 pm | Report abuse |
  3. buzzinyow

    Why the the woman who assaulted him not been arrested? She even broke FAA rules as well by not remianing in her seat and not obeying the instruction of a in flight crew member. SHE SHOULD BE CHARGED WITH ASSAULT!!!

    August 11, 2010 at 3:25 pm | Report abuse |
  4. Vic Coveduck

    Slater was just doing his job when the belligerent passenger pulled her carry-on from the overhead compartment.
    She is mainly to blame and guilty of assault on Slater. Her foul language, verbal abuse, just was the 'last straw' for Slater.After catering for a whole flight to everyone in his work area, this is how he was thanked. She's lucky that when he 'blew his stack' she didn't get popped! Slater did react as many would. I've flown many miles on different carriers and I've seen several such irrational, thoughtless and nasty passengers. I've rarely been on a flight that several 'me first' passengers refuse to follow the rules and just wait until the aircraft reaches the terminal and comes to a full stop.Give Slater a break or at the most, time off and probation, IF HE WANTS TO RETURN TO WORK.

    August 11, 2010 at 4:20 pm | Report abuse |
    • DontMakeMeGoAllSlaterOnYou

      I think he said he's done.... with a smile 🙂 If JetBlue was smart, they would keep him on just so more people would want to fly with him. I would! I normally use Delta, but I would change if I knew Slater was on my flight!

      August 11, 2010 at 4:28 pm | Report abuse |
  5. trung

    In an environment where companies are trying to squeeze there employees to get more work out of them and pay seems to be shrinking, there are a lot of people who want to leave for a better work environment but the job market won't permit. Essentially slater did some thing a lot of people in this country want to do but can't. Was he wrong? Yes. Did he put a smile on many american faces. Yes.

    August 11, 2010 at 4:27 pm | Report abuse |
    • DontMakeMeGoAllSlaterOnYou

      I think that is the best response I've read yet!! Kudos to you!

      August 11, 2010 at 4:29 pm | Report abuse |
  6. Emmy

    I hope everyone who was on that flight was awarded a voucher except for that woman who did not remain in her seat as the flight ended. I hope the media is able to find out who she is!

    August 11, 2010 at 4:52 pm | Report abuse |
  7. Paul

    I'd be happier if heard the woman who assaulted him was charged. She refused to obey his instructions, endangering the rest of the passengers if there had been an incident requiring evacuation.

    August 11, 2010 at 6:37 pm | Report abuse |
    • Beasley

      If I'd been there, I would have gotten more satisfaction from reporting the passenger. Imagine her shock and awe if she'd been met at the gate by police and given the full TSA tough guy treatment. They probably wouldn't arrest her, but they would certainly delay her trip and make her late for whatever she was in such a hurry to get to. A wink from Mr. Slater as he passed her in the terminal would be more priceless than a MasterCard moment.

      August 11, 2010 at 8:39 pm | Report abuse |
  8. CandyP

    I recently quit a "retirement job" at a major book store chain for similar reasons, sans the physical abuse. Customers were rude and demanding and management the same. Those who work in the service industry are people, not automatons.

    August 11, 2010 at 7:18 pm | Report abuse |
  9. Secureman10

    When I was 15 I flew from Newark to Denver an back an forth II was treated great I have flown over the past 35 yrs and belive the flight crew tells us do things for everyones safty some people are just stubborn an mean they should arrest people who do not follow rules to keep us all safe/Mr Slater put up with alot I deal with people who don,t listen so I understand

    August 11, 2010 at 8:17 pm | Report abuse |
  10. Beasley

    If I'd been waiting in the terminal to board that plane on its way back out, I wouldn't have been too pleased with this. These chutes don't just roll up again. I was looking around the Web, and the consensus was that the cost to reset or replace one of these is on the order of $25,000. Besides that, the plane is out of service until that gets done. In all likelihood, JetBlue had to cancel the flights for that plane for the rest of the day, messing up travel plans for a lot of uninvolved people.

    Report her to the TSA. Let her suffer through several hours of inconvenience and incompetence at the hands of those baboons. Dude, if you'd done that, I'd have bought you a beer. A nice cold draft, much better than the can you picked up on your way out the door.

    August 11, 2010 at 8:46 pm | Report abuse |
  11. C. griego

    To the CEO of Jet Blue:
    I heard about the incident with the flight attendant who lost his cool.
    I cannot believe that no one has noticed that this man has an obvious wound on his forehead from being hit by the luggage of the customer who assaulted him. How hard was he hit, why was the passenger not held for attacking an employee of your company? Was the force of the blow hard enough to affect his behavior? Why was he not given medical care after a blow to the head? Instead of firing a man who has given 28 years? of service to your company, why did no one consider his situation? I am shocked that your reaction is so heartless. You are not considering this person's situation at all. His behavior is odd, yes, but for all you know, he suffered a concussion, and is now walking around with a blood clot, for all we know. Have some common sense, and think, who in their right mind, after working for so long for a company, would act like that. The wrong person has been arrested, and that person's life is now ruined. Your lack of compassion appalls me.

    August 11, 2010 at 9:04 pm | Report abuse |
  12. Beasley

    What kind of beer was it? Something decent, like a Sam Adams? (Hmmm, no, they said it was in a can.)

    I wouldn't do this for a Coors Light, I'll tell you that.

    August 11, 2010 at 9:18 pm | Report abuse |
  13. Deb

    I was just on a flight yesterday and was appalled by the behavior of some passengers to the flight attendants. An older man who was brought to the plane by wheelchair, but walked around fine on the plane was really rude. We were just boarding & ready to take off. He told the flight attendant he was going to go to the restroom as she was helping him get settled in his seat. She asked if he could wait 15 minutes until we were airbourne and he snapped, "what I am I supposed to pee my pants?" She stayed calm & continued to help him get settled in his seat. I saw him waiting at the gate before we boarded – he should have gone to the men's room then. I have great respect for flight attendants. Not only do they serve us, but they are also there to keep us safe & help if something goes wrong. In general, people have become very rude and need to take a step back. Life is all too short.

    August 11, 2010 at 11:58 pm | Report abuse |
    • Beasley

      Deb, I assume you're a female, and will therefore never have one of the issues that many older men face – enlarged prostates. It's fairly common, and often is accompanied by urinary issues. It sounds like this guy had some mobility problems as well. To top it off, he may have been nervous about flying.

      Check back in 50 years or so. By that time, I'd imagine that you'll have a better understanding of geriatric issues.

      Inside every old person is a young person asking "What happened?"

      August 12, 2010 at 7:35 am | Report abuse |
  14. Mary

    Trungs comments were "right on" - and it did MAKE me SMILE!!!! 🙂
    Thank you, Trung!

    August 12, 2010 at 2:41 am | Report abuse |