soundoff (50 Responses)

1. GCCF WORKER
   

   Having worked 4 months in the Gulf Coast Claims Facility, I can honestly say that this incident is not being treated as it should be. They have very unqualified people in the call center processing the paperwork and answering the questions of the claimants. I've witnessed first hand the breakdown in communication and even how upper management refuses to provide updated information in reference to the claims process. On many occassions when I saw a red flag account that should have been investigated per errors on GCCF's end, I was told to simply stick with the script and not get emotionally involved. If people really knew what was going on in these call centers, ther would loose all hope in the claims process. Half the "floor supervisors" nor "customer reps" have been properly trained and are not equiped with knowledge beneficial to the claimant. Paperwork gets missing, lies are told to pacify the claimant. it's all very said and all at the expense of the claimant. People are losing and in some cases have lost everything.....you'd think the gov. would have made sure to hire the appropriate people equiped with adequate knowledge being that this was such a horrible disaster!!!!!!

   December 29, 2010 at 10:23 am | Report abuse |
2. GCCF WORKER
   

   Not to mention he Kenneth Feinberg has said things in the press conference, that conflicts the instruction given at the claims center. For example, I read in the media that the Quick Payment is rewarded in 2 weeks, whereas we are trained to tell claimants they may receive payment in 4 weeks. POOR COMMUNICATIONS, LIES AND DECEIT AND I CAN PROVE IT HAVING WITNESSED IT FIRSTHAND!!!!!!!SAD! SAD! SHAME SHAME!!!

   December 29, 2010 at 10:25 am | Report abuse |
3. SON!!! REALLY?
   

   I'M 12 YEARS OLD AND THIS IS BULL!@#$ WHAT ABOUT THE ANIMALS THEY SO CALL TRY TO "SAVE"? BULL CRAP!!!!!! SUE BP AND THEM OTHER pEOPLE WHO MADE THEM CRAPPY PIPES FOR ALL THEY HAVE,EVEN DOWN TO THE PUMPS AND THEIR SUITS.LIFE IS MOORE VALUABLE THAN A BARREL OF OIL, CONSIDERING THAT THERE ARE MILLIONS OF MARINE LIFE GETTING KILLED FOR NO REASON!!! SCREW BP!!!!!

   January 10, 2011 at 5:11 pm | Report abuse |
4. thomas lewis
   

   intresting the Justice Dept files a suite underbthe CWA! Coal fired generation, the single largest polluntant on the planet, being protected by recent attempts to take away the power from the EPA from the new manditory compliance the EPA put on the industry. After all the CWA and the CAA (clean air act ) were last implimented on the industry in 1990 as a voluntary measure for them to take, using the most advanced pollution controls and putting them in place to protect the life, health, (see american heart assoc. and american lung assoc.,as well as the epa's coal-fired pollution on google, hours of informative reading ,as Paul Harvey always said "AND NOW THE REST OF THE STORY"..So my question is ; why the law suit to BP we have been allowing the coal industry to damage the enviroment fo the last 22 years violating the clean water act?

   July 3, 2012 at 12:35 pm | Report abuse |