NFL makes new offer to fans shut out of Super Bowl
Fans react angrily after being told their tickets would not get them seats inside the stadium for the Super Bowl.
February 9th, 2011
12:17 PM ET NFL makes new offer to fans shut out of Super Bowl

Imagine traveling thousands of miles, shelling out even more dollars and getting to the Super Bowl, arguably the biggest day of your life as a fan, only to find out that you don't have a seat.

That's exactly what happened to roughly 400 fans at Super Bowl XLV. Now, the NFL is sweetening its offer after robbing the group of its Super Bowl experience.

The 400 fans were forced to give up their seats at last week's Super Bowl after fire marshals deemed a section of Cowboys Stadium incomplete and uninhabitable. The decision was made just hours before kickoff and left a large cluster of die-hard fans displaced and displeased.

The NFL originally offered to give ticket holders a refund of $2,400 - or three times face value of their tickets - but the fans' complaints grew louder and the NFL was forced to up the ante.

On Monday, NFL Commissioner Roger Goodell promised those fans a ticket to next year's Super Bowl in Indianapolis. But the fans - mostly Packers and Steelers enthusiasts - will be getting even more for their troubles now.

The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout.

"We had more time to think about how to create a broader range of options that would better recognize the deep emotional bond that fans have for their team," NFL spokesman Greg Aiello wrote in an e-mail to The Associated Press on Tuesday.

Here's what to watch tonight (all times Eastern):

Los Angeles Clippers at New York Knicks (7:30 p.m., NBATV)

After falling 101-85 to Orlando on Tuesday, Blake Griffin and the Clip Show take their act to Madison Square Garden to face the Knicks.

No. 20 North Carolina at No. 5 Duke (9 p.m., ESPN)

One of college basketball's greatest rivalries resumes tonight when the Tar Heels hope to avenge a season sweep by the Blue Devils last season. Duke (21-2) hosts UNC (17-5) at Cameron Indoor Stadium, where Duke has won 32 in a row.

By the numbers

2 - Three-pointers Celtics guard Ray Allen is short of Reggie Miller's career total of 2,560, the most in NBA history. Allen can break the record Thursday when Boston hosts the Los Angeles Lakers.

7 - Days the St. Louis Cardinals have left to reach a contract extension with three-time NL MVP Albert Pujols. The slugger said he would cut off contract negotiations for the season when he reports to training camp on February 16.

35 - Losses for the Cleveland Cavaliers in their last 36 games after losing an NBA-record 25th consecutive game Monday. The Cavs look to snap their streak tonight when they host the Pistons (7 p.m. ET).

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Filed under: Baseball • College basketball • NBA • Pro football • Sports
soundoff (235 Responses)
  1. Kim

    They should be pretty satisfied with that!!!

    February 9, 2011 at 12:30 pm | Report abuse |
    • bob

      why? 95% of people who go to the superbowl fly in for it. So essentially all the nfl is agreeing to do is replace the ruined experience for the fans – this 'sweeter' deal is where they should have started from in their offers of compensation. the main problem is that there is no telling who is going to be playing next year. a die hard fan of this years team might not be nearly as happy with next years game.

      February 9, 2011 at 1:06 pm | Report abuse |
    • maddawg

      it looks to me like the deal got worse....

      first deal = $2400 (3x ticket price) + a seat at next years super bowl for a total of $3200 compensation if the ticket is still $800 next year.

      new deal = $2400 ........ OR A seat at any single future super bowl + airfare and hotel.
      (cheapest airfare + cheap days-Inn hotel) for a total of likely less than $2400 total compensation.

      HUGE LOLs....the new deail will cost the NFL less....i wonder how many lemmings will grab this as a 'great deal' over the initial that's a good businessman's deal......."tell them you're giving them more and they wont think twice about it and they'll leave you with thanks and a smile"

      February 9, 2011 at 1:23 pm | Report abuse |
    • Roto

      Yes, and this compensation is deserved. I pleased to see the NFL taking this seriously. It helps them not look like just another profit clinching corporation. Frankly, sports SHOULD be more than just money! Excellent options now.

      February 9, 2011 at 1:30 pm | Report abuse |
    • Rapheal

      umm u obviously havent been to a superbowl. there is no such thing as cheap flights and cheap hotels. it is still going to cost them 3500 minimum

      February 9, 2011 at 1:32 pm | Report abuse |
    • BB

      The situation is crappy for sure and they can't make it prefect but I'd take the "any future game and flight/accomodations" for sure. At least that way they have a chance at seeing the team they went to see th is time. I think when you pay for an experience like this it's not so much about the money. You're going to pay A LOT no matter what. At least they are trying to give peole the opportunity to have that experience. Besides- what you paiod for the trip this year will be less than what you will pay in future years becuase prices never go down.

      February 9, 2011 at 1:34 pm | Report abuse |
    • drinky

      No they shouldn't be...This is the friggin' NFL...a multi billion dollar operation. They are being offered a ticket to another super bowl (which their team might not be in) OR 2,400 for the ticket. They should AT A MINIMUM be FULLY reimbursed for ALL expenses incurred AND receive their all expense paid SB in the future. Same goes for the fans who were stuffed in the nose bleed seats. Any less from a multi billion dollar organization who CAUSED THIS PROBLEM THROUGH ITS OWN GREED is a JOKE.

      February 9, 2011 at 1:40 pm | Report abuse |
    • TW

      Maddawg- This isn't about "money". It's about missing out on the experience to see your team in the Superbowl. The first deal was a joke because it forced them to go to next years game regardless of teams playing. This new deal allows the fans to choose a game they would like to see.

      The dollar amount is all relative. They paid for travel and lodging to get to Dallas and they will get free travel and lodging to any game/location they choose. Travel and lodging is travel and lodging. Doesn't matter what the cost is. The flights and hotel cost will be relatively the same due to the increased demand due to the Superbowl.

      It's a push leaning twds the fans favor.

      February 9, 2011 at 1:50 pm | Report abuse |
    • Jerry Jones

      If Goodell can throw around $25,000 fines like it's nothing, then he should be able to accept them as well. I say $25,000 per person that was affected. This should prevent this from happening in the future. At least that's how Goodell sees it...

      February 9, 2011 at 2:04 pm | Report abuse |
    • Honestgoofy

      @Kim AMEN!! things happen and we all have to deal with it. I love this country but we are getting to soft. Everyone is sue happy. Yes the NFL sold the tickets, but for PUBLIC SAFTEY the Fire Marshall said no on Sunday, not Friday.

      Now as for the offers: The NFL should not have to pay more than the ticket price but they are being generous and offering alot more than that. The current deal structure is the only fair deal they can make. Everyone paid the same for the ticket so everyone gets the same refund. If you are a Dallas resident and a Green Bay or Steeler fan, you were out nothing more than the ticket price BUT you will still get everything the other 399 people will get. So the deal is even for everyone in that everyone will get the same amount regarless of where they came from. It is not the NFL's responibilty to play the Super Bowl in a location convenant to you or anyone else. They sell you a ticket to the game and it is soley your responsibilty to get there and see it.

      February 9, 2011 at 2:13 pm | Report abuse |
    • Mamojo05

      Well that is great for those guests, but what about the thousands of others who stood in line for 3.5 hours packed in like sardines with no rest facilities or water or direction or secuirty. I want a refund. I called the Arlington Police and they did not respond.
      We were damn lucky no one in that mess became critically ill. The price of my ticket should insure that my health and safety is provided for.

      February 9, 2011 at 2:13 pm | Report abuse |
    • Tom

      This was one of the worst superbowls EVER.. I doubt I am going to watch the next one after this joke.

      February 9, 2011 at 2:16 pm | Report abuse |
    • mobrule

      tom, what the heck are you talking about? it was a good game, and the steelers lost! woohoo! steelers fans are sooo obnoxious! half time is usually not that good anyway.

      February 9, 2011 at 2:33 pm | Report abuse |
    • Brian Reveles

      lol omg zomg wth

      February 9, 2011 at 3:32 pm | Report abuse |
    • Mr. Butters

      Each Superbowl is a unique experience. In other years people might not be able to go, The packers might lose if they were a packers fan. Heck people might even die between now and whenever they decide to go. People had planned to go this year and likely put lots into that planning.

      February 9, 2011 at 4:01 pm | Report abuse |
    • Kell


      Are you even kidding me? The NFL and the stadium managers absolutely knew over a week before the Superbowl that the seats were not ready or up to code. They should have contacted the affected people at that time and told them so. This is completely their fault in the first place for selling seats they didn't have to begin with and trying to build more seats into a stadium, temporary or not. There is a physical limit as to how much a building can hold. If the building is only rated for X number of people for safety reasons, then there is no one to blame but the people who were selling X+400 tickets for the event other than the people selling the tickets. It isn't the fire marshal to blame because a giant mega-corp was greedy and wanted to make 400*800 more in revenue from ticket sales (+ all the extra's in merchandizing, concessions, etc).

      February 9, 2011 at 4:08 pm | Report abuse |
    • NFLComish

      Too bad suckahs...esp you steeler fans. LMAO

      February 9, 2011 at 4:52 pm | Report abuse |
    • dje2671

      Superbowl, schmuperbowl. Who cares about seeing a bunch of whining primadonnas throw a ball around in tights?!

      February 9, 2011 at 5:04 pm | Report abuse |
  2. K C

    lol, greedy much?

    February 9, 2011 at 12:32 pm | Report abuse |
  3. tim

    I would take the super bowl package. These people need to chill. I imagined the situation, as the article told me to, I thought it was pretty disappointing but I don't think I'd cry about it. These seem like good remedies, and after all they did actually get their vacation, they just didn't get their intended seats. They probably got free shots at the underground bar. two vacations for the price of one? hell yeah

    February 9, 2011 at 12:33 pm | Report abuse |
    • Sue

      WHY would ANYONE take a 'vacation' to an icy, frigid place unless there's a planned event? I mean really! It can't be a real vacation if it's icy, cold, dealing with unruly crowds, and STILL not getting to do what you went for.

      Again, I'd call that a trip into hell since I don't like football in the least. But fair is fair.

      February 9, 2011 at 12:40 pm | Report abuse |
    • common sense

      Tim - I don't think they are getting two vacations. Their vacation was to be at the Super Bowl, which they were not. It will be interesting to see if any lawsuits, which could bring in much more will be filed. I think it would be fair to pay them for expenses this year, PLUS same amount for expenses next year PLUS expenses the next time their team makes it, whether that be Steelers, Packers or any team of their choosing. A little greedy maybe, but I think the NFL can afford it. That would make it probably about a $3 million mistake. What people win in lawsuits nowadays is ridiculous, so why chance it.

      February 9, 2011 at 12:56 pm | Report abuse |
    • BGSU81

      If these fans don't chill, I'm going to puke, LOL. Here's the question, fan morons:
      How many things in life happen to us, there's no control over it and the cost is great – end of story? There are MANY injustices in life with no retraction–consider yourselves one lucky bunch. Case closed!

      February 9, 2011 at 1:02 pm | Report abuse |
    • Jeremy

      I kind of agree with Sue. Who is going to go to Dallas for a "vacation"?

      February 9, 2011 at 1:02 pm | Report abuse |
    • st2pdpplsuk

      wow you must be loaded...I'd cry for the simple reason I just lost out on an experience and spent all this money to go to travel and the weather was's not like it was held in Miami or San Diego.

      February 9, 2011 at 2:01 pm | Report abuse |
    • DJ

      I agree completely... You know, you watch people crying (literally, crying) over this admittedly disappointing outcome for them, and then you think about the fact that there are people in other countries watching/reading about this and hoping that [you choose]: their child makes it home safely, their government regains stability, their home isn't ransacked by rebel forces, their parent gets the medical treatment they need to make it another week or two, etc...

      Its no wonder so many other countries look on us with such frustration and/or disdain.

      February 9, 2011 at 2:50 pm | Report abuse |
  4. fu9l

    this is exactly what i said when it happned and now this is it good deal everything paid for for any superbowl game good seats to from what i gather front row between the 20 and 50 yard line this is totally fair.. and for the scalpers cash and ticketts yup totally fair .........

    February 9, 2011 at 12:37 pm | Report abuse |
  5. Sue

    What about just doing the right thing? NFL should reimburse them for all their expenses, including hotel, air, meals, game tickets AND time off from work? How hard is that? These people will not want to go to a future Super Bowl if their experience is so bad with the NFL and....what guarantees are there that their team will be in a future super bowl? None.

    They knew a week before that the seats would not be available, yet they allowed these people to pick up their tickets on Friday and gave them no notice.

    I'm not a football fan and I find the people to be idiots to pay that kind of money to see a bunch of Neanderthals beat the crap out of each other. However, right is right. The problem with American and groups like the NFL and the Dallas stadium owners are that they simply DO NOT DO THE RIGHT THING!

    February 9, 2011 at 12:38 pm | Report abuse |
    • Chicago Football

      Most fans that were displaced were given seats that were unavailable, media seats and such. How can you have such a strong opinion without the entire story?

      February 9, 2011 at 3:46 pm | Report abuse |
  6. Craig

    This is a fair resolution. Far better than the previous attempts. Good job on the NFL for doing the right thing.

    February 9, 2011 at 12:39 pm | Report abuse |
    • Denizen Kate

      I agree. This way, they can either take the money, or they can wait until their team is once again headed to the Super Bowl and redeem their free passes at that time. Fair enough.

      February 9, 2011 at 1:01 pm | Report abuse |
    • metmo

      Ya, but how often do people's teams make it into the Superbowl? It's an incredibly difficult thing to do. The last time the Packers were there before this was 1997. It could be upwards of 10-15 years that they would have to wait for a "replacement" game. The ticket sellers were greedy and chose to ignore a situation and they should be prepared to shell out for it.

      February 9, 2011 at 7:26 pm | Report abuse |
  7. pats fan

    take the money

    February 9, 2011 at 12:41 pm | Report abuse |
  8. krozar

    They should have them open up XLVI with the National Anthem. They would do a lot better job than Aguilera.

    February 9, 2011 at 12:43 pm | Report abuse |
  9. Bullox

    NFL sucks

    February 9, 2011 at 12:44 pm | Report abuse |
  10. reality check

    What a bunch of greedy whiners with no sense of respect for public safety and sound judgment. Picture a structural failure and its effects on theirs and the lives of others.

    February 9, 2011 at 12:45 pm | Report abuse |
    • Apeasant

      Explain how these fans are greedy because someones else's negligence prevented them from enjoying the experience that they paid for

      February 9, 2011 at 1:15 pm | Report abuse |
  11. Sinador

    That seems like a very fair deal. The (400) fans said it is not about the money; well, we will soon see if that is true.

    February 9, 2011 at 12:45 pm | Report abuse |
    • RAMONA

      Very well said.

      February 9, 2011 at 1:28 pm | Report abuse |

    Why not give the Packers fans what each of the Packers players received for winning and the Steelers fans what the Steelers players received for losing. It's not like the the NFL can't afford it. I don't think that these people are being greedy at all. It is a huge expense and a one chance in a lifetime for many of these fans and that was denied.

    February 9, 2011 at 12:46 pm | Report abuse |
    • Alan

      All these people have to do is show damages. If it was the dream of a lifetime(pitiful) then they should be compensated. Just cause the NFL is rich doesn't mean they should be hosed.They should be treated fairly. Nobody died or lost a limb or were disrespected. They missed a game. They will play another next year.

      February 9, 2011 at 1:55 pm | Report abuse |
  13. Bullox

    Steelers suck

    February 9, 2011 at 12:47 pm | Report abuse |
  14. Jake

    The NFL can never make them whole again but they could try.

    1) Cover all their expenses of attending the 2011 Super Bowl, hotel, airfare, per diem, game ticket, etc.
    2) All expense paid trip to the 2012 Super Bowl

    This wouldn't fully compensate the fans for having missed their teams in the game and the shock and disappointment of being told that their tickets were no good... but it is about the best they could do... maybe throw in a football signed by all the members of their team?

    February 9, 2011 at 12:49 pm | Report abuse |
    • Ron Lawson

      This post was most fair, the fans always get the worst of it when it comes to the Super Bowl . The picture shown of those fans shows average Joes ands Janes who sacrificed alot to go to this game . Make it right for the fans for once .

      February 9, 2011 at 5:09 pm | Report abuse |
    • metmo

      @Jake – Best compromise suggested so far. Or let them choose either 2012 or wait for another future game of their choosing.

      February 9, 2011 at 7:29 pm | Report abuse |
  15. Pat

    How about not selling tickets for seats you can't supply either? These people showed up to see their home team play. What good's seeing next year's game if their team's not in it? Take the money, dump all your NFL garbage and start watching another sport. You really think an organization that gouges you for memorabilia gives a flying whoop about you? They're in it for the green. Don't give them the green anymore. Give 'em the finger.

    February 9, 2011 at 12:51 pm | Report abuse |
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