NFL makes new offer to fans shut out of Super Bowl
Fans react angrily after being told their tickets would not get them seats inside the stadium for the Super Bowl.
February 9th, 2011
12:17 PM ET NFL makes new offer to fans shut out of Super Bowl

Imagine traveling thousands of miles, shelling out even more dollars and getting to the Super Bowl, arguably the biggest day of your life as a fan, only to find out that you don't have a seat.

That's exactly what happened to roughly 400 fans at Super Bowl XLV. Now, the NFL is sweetening its offer after robbing the group of its Super Bowl experience.

The 400 fans were forced to give up their seats at last week's Super Bowl after fire marshals deemed a section of Cowboys Stadium incomplete and uninhabitable. The decision was made just hours before kickoff and left a large cluster of die-hard fans displaced and displeased.

The NFL originally offered to give ticket holders a refund of $2,400 - or three times face value of their tickets - but the fans' complaints grew louder and the NFL was forced to up the ante.

On Monday, NFL Commissioner Roger Goodell promised those fans a ticket to next year's Super Bowl in Indianapolis. But the fans - mostly Packers and Steelers enthusiasts - will be getting even more for their troubles now.

The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout.

"We had more time to think about how to create a broader range of options that would better recognize the deep emotional bond that fans have for their team," NFL spokesman Greg Aiello wrote in an e-mail to The Associated Press on Tuesday.

Here's what to watch tonight (all times Eastern):

Los Angeles Clippers at New York Knicks (7:30 p.m., NBATV)

After falling 101-85 to Orlando on Tuesday, Blake Griffin and the Clip Show take their act to Madison Square Garden to face the Knicks.

No. 20 North Carolina at No. 5 Duke (9 p.m., ESPN)

One of college basketball's greatest rivalries resumes tonight when the Tar Heels hope to avenge a season sweep by the Blue Devils last season. Duke (21-2) hosts UNC (17-5) at Cameron Indoor Stadium, where Duke has won 32 in a row.

By the numbers

2 - Three-pointers Celtics guard Ray Allen is short of Reggie Miller's career total of 2,560, the most in NBA history. Allen can break the record Thursday when Boston hosts the Los Angeles Lakers.

7 - Days the St. Louis Cardinals have left to reach a contract extension with three-time NL MVP Albert Pujols. The slugger said he would cut off contract negotiations for the season when he reports to training camp on February 16.

35 - Losses for the Cleveland Cavaliers in their last 36 games after losing an NBA-record 25th consecutive game Monday. The Cavs look to snap their streak tonight when they host the Pistons (7 p.m. ET).

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Filed under: Baseball • College basketball • NBA • Pro football • Sports
soundoff (235 Responses)
  1. Schroeder

    I like how people are saying the fans are being greedy when it was the greed of the NFL to sell another million in ticket sales (1200X$800=$960k) for seats that were not completed that caused this whole situation. Though, this is a way better option for the fans and should have been what they came up with to begin with...

    February 9, 2011 at 2:00 pm | Report abuse |
  2. Reality

    All this hype over a dang football game, geez. Millionares that own stadiums and a bunch of other wealthy players, telling the mindless masses that this is a big event that you must see. You have to watch the commercials too. In other words, they are saying, watch the big flashy colorful television sheep, and spend your money either here at the stadium, or at home buying the trinkets that are displayed. Don't even stop to think about it. Just follow the crowd.

    Humanity is overrated.

    February 9, 2011 at 2:00 pm | Report abuse |
  3. stta

    Here's what the NFL should to. Take all the bonus's the Superbowl top executives running the seat fiasco are undeservingly going to get and split it among all the fans that they let down. They should not be rewarded for mismanagement and maybe next time they will think better where there risks will be. Somehow executives are rewarded for risks and someone else pays when things don't go right.

    February 9, 2011 at 2:02 pm | Report abuse |
  4. Jeannieb62

    Think of all the money the NFL is paying right now to their corporate lawyers to talk about it....and talk about it....and talk about it. At an easy $1000/hr I wouldn't be surprised if the lawyers are making this worse than better...drag it on. The NFL should stop this all now and just reimburse/compensate them. Also, keep in mind that the NFL wasn't blindsided. They had to know what was happening with the construction of the seating and they have very good corporate lawyers advising them. They know the law. They knew their responsibilities and liabilities. Don't feel sorry for them. We're not talking about a couple of seats–400. The only ones who didn't know what was happening were the fans who, in good faith, handed over money for a ticket (a ticket is a promise) then took time off work, paid for flights, hotels, cabs, etc. and showed up. They showed up, the NFL didn't. Now they can pay for it.

    February 9, 2011 at 2:11 pm | Report abuse |
  5. g2-aa3d1145cda478669d467d6a57f7f783

    Please visit for more info, and join our twitter feed.

    February 9, 2011 at 2:13 pm | Report abuse |
  6. Dero

    Why is it that we no longer let mistakes be mistakes? We can all agree no one knew this was going to happen. They are being compensated and I am sure the people at the NFL regret that this happened. No one can just forgive and move on anymore. So sad.

    February 9, 2011 at 2:14 pm | Report abuse |
    • stta

      Uhh- Mismanagement is not a mistake. If nobody running the project knew there could be a problem, then that is complete incompetence and should not have the jobs they have. People knew it might not be done and gambled with the fans money and time that might be done. This is more about taking responsibility which nobody likes to do or even know how. Does anyone know what the word respect means anymore, and I am not talking about the gang banger version of holding a gun to ones head to get respect which is really fear.

      February 9, 2011 at 2:28 pm | Report abuse |
  7. 2kidsIlove

    I agree with the people saying the fans need a refund of the ticket price, plus all other expenses paid, like hotel room, flight.

    February 9, 2011 at 2:15 pm | Report abuse |
  8. Angelita Kellum

    Well, ain't that some shenanigans! Whatever they give them, won't be enough but believe me I'll accept it in their place, yes I will.

    February 9, 2011 at 2:19 pm | Report abuse |
  9. fwithpeople

    Hey, sometimes you go to the movies and the reel breaks. You get your money back. They should thank the NFL for not having to watch the Half Time Show.

    February 9, 2011 at 2:20 pm | Report abuse |
  10. Anthony

    Look if I was one of the those ticketholders who did not get into ths Superbowl I would just ask for Christina! Damn the game, tickets and airfare but I can sure use that hotel room! I will be in that room making some "Chilli! and playing some real footballl with me being the QB. Hahahahha!

    February 9, 2011 at 2:20 pm | Report abuse |
  11. Steven Wilson

    How about give each of them $10,000 dollars per ticket for this nonsense the NFL did? 400 X 10,000 = $4 million. That's nothing compared to the NFL budget. What is that, the cost of two 30 sec commercials?

    February 9, 2011 at 2:21 pm | Report abuse |
  12. Ed

    Let's see... a free replacement ticket to any future SB along with flight and accomodations. Sounds pretty fair. Maybe offer to just reimbursement them financial expenses incurred this year and forget the future SB stuff. Or, maybe, in this litigious society we can just give them all a million dollars and part ownership in the team of their choice. Any of those options sound reasonable, eh?

    February 9, 2011 at 2:22 pm | Report abuse |
    • KCV

      The problem with this is....most go to support their team, it's a dream for the fans just like the players. Who knows if we will see Green Bay/Pittsburgh again in the Superbowl soon (just look at the Jets history). As a fan, going to a random superbowl would be nice, but NOTHING compared to going and supporting your team and city. It's kind of like saying your son is graduating this year but you can't go see him walk across the stage, BUT we'll give you money and seats for next years graduation....drastically different situation, but same principle. Fair is fair, pay them what they paid for the tickets plus air/hotel and move on. If the NFL does the right thing, no law suit needed!

      February 9, 2011 at 2:34 pm | Report abuse |
  13. Chance

    NFL Dallas Jerry Jones had 5 years to make sure those seats were installed and waited until the last minute. Unprofessional and Greedy they should pay and be fine makes absolutely no sense

    February 9, 2011 at 2:22 pm | Report abuse |
    • KCV

      As much as I would like to put this on Jerry Jones and calling it "karma" was strictly the NFL's fault. They take over the logistics for the stadium during the superbowl, they were the ones adding more seats (why not sure since it's one of the largest) and they KNEW a week in advance they didn't have enough. I've been to pro football games where it looks like they added portable, highschool bleachers on the side for the bands, military, etc. I know this was the superbowl, but I can't imagine not doing my JOB and finding a solution before the game.

      February 9, 2011 at 2:29 pm | Report abuse |
  14. fwithpeople

    This also has a similar story.

    February 9, 2011 at 2:22 pm | Report abuse |
  15. Houston


    February 9, 2011 at 2:25 pm | Report abuse |
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