NFL makes new offer to fans shut out of Super Bowl
Fans react angrily after being told their tickets would not get them seats inside the stadium for the Super Bowl.
February 9th, 2011
12:17 PM ET NFL makes new offer to fans shut out of Super Bowl

Imagine traveling thousands of miles, shelling out even more dollars and getting to the Super Bowl, arguably the biggest day of your life as a fan, only to find out that you don't have a seat.

That's exactly what happened to roughly 400 fans at Super Bowl XLV. Now, the NFL is sweetening its offer after robbing the group of its Super Bowl experience.

The 400 fans were forced to give up their seats at last week's Super Bowl after fire marshals deemed a section of Cowboys Stadium incomplete and uninhabitable. The decision was made just hours before kickoff and left a large cluster of die-hard fans displaced and displeased.

The NFL originally offered to give ticket holders a refund of $2,400 - or three times face value of their tickets - but the fans' complaints grew louder and the NFL was forced to up the ante.

On Monday, NFL Commissioner Roger Goodell promised those fans a ticket to next year's Super Bowl in Indianapolis. But the fans - mostly Packers and Steelers enthusiasts - will be getting even more for their troubles now.

The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout.

"We had more time to think about how to create a broader range of options that would better recognize the deep emotional bond that fans have for their team," NFL spokesman Greg Aiello wrote in an e-mail to The Associated Press on Tuesday.

Here's what to watch tonight (all times Eastern):

Los Angeles Clippers at New York Knicks (7:30 p.m., NBATV)

After falling 101-85 to Orlando on Tuesday, Blake Griffin and the Clip Show take their act to Madison Square Garden to face the Knicks.

No. 20 North Carolina at No. 5 Duke (9 p.m., ESPN)

One of college basketball's greatest rivalries resumes tonight when the Tar Heels hope to avenge a season sweep by the Blue Devils last season. Duke (21-2) hosts UNC (17-5) at Cameron Indoor Stadium, where Duke has won 32 in a row.

By the numbers

2 - Three-pointers Celtics guard Ray Allen is short of Reggie Miller's career total of 2,560, the most in NBA history. Allen can break the record Thursday when Boston hosts the Los Angeles Lakers.

7 - Days the St. Louis Cardinals have left to reach a contract extension with three-time NL MVP Albert Pujols. The slugger said he would cut off contract negotiations for the season when he reports to training camp on February 16.

35 - Losses for the Cleveland Cavaliers in their last 36 games after losing an NBA-record 25th consecutive game Monday. The Cavs look to snap their streak tonight when they host the Pistons (7 p.m. ET).

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Filed under: Baseball • College basketball • NBA • Pro football • Sports
soundoff (235 Responses)
  1. truthinrock

    Good! Now maybe the media will let this nonsense story go!

    February 9, 2011 at 2:25 pm | Report abuse |
  2. KCV

    I think $2400 should be the minimum if they paid face value, others that paid more (and can prove it) should get the price of the ticket, plus air/hotel compensation. I've never sued anyone and had opportunities to do so where others would have jumped on it, however; the NFL chooses to allow others to sell their tickets at 10x's the price with no regard, they should pay them that with no regard. I say you get your ticket cost, air and hotel expenses paid and you're even. As a Saints fan if that happened to me last year, I would be absolutely livid and disgusted. Yes, it's just football, but it's also about being a fan, family traditions and experiences. What I love about winning the Superbowl was not the trophy (though very nice)'s cheering, hugging and celebrating with people you love and those you've never met....the experience was great!

    February 9, 2011 at 2:25 pm | Report abuse |
  3. Jeff

    While I would have been mighty PO'd if I had gone and been denied entrance, at least the NFL is making every effort to make it up to these fans. The fans should be gracious about accepting the generous offer.

    February 9, 2011 at 2:26 pm | Report abuse |
    • Are You Kidding

      Every effort!!! There offer is like you paying 1 cent out of your pocket. This was totally due to greed and incompetence not an act of the weather, as some claim.

      The only effort the NFL is making is to get out of this with as little as possible. Notice how they started with a low offer and are slowly increasing it.

      February 9, 2011 at 4:08 pm | Report abuse |
  4. Pam

    Selling a seat that doesn't exist is outright fraud, esp. since the NFL, Jones, and Arlington knew about the problems weeks before. The bottom line is that the NFL and Jones wanted to break the stupid meaningless Attendance Record and tried to turn an 80,000-seat stadium into a 105,000+ crammed sardine can. You could see this coming when the NFL okayed the idea of counting fans who WERE NOT EVEN IN THE STADIUM. The blame is shared by the NFL and Cowboys idiot owner - don't paint the working/middle class fans who thought they had a ticket. They're not the money-grubbers.

    February 9, 2011 at 2:29 pm | Report abuse |
    • Mike

      Thank you for seeing it my way too !!!!!! This in me eyes is on the sholders of MR JERRY JONES. The NFL is covering for him.

      February 9, 2011 at 4:22 pm | Report abuse |
  5. Paul from NJ

    There isn't going to be a Superbowl next year due to the lockout.
    I wouldn't take that deal!

    February 9, 2011 at 2:31 pm | Report abuse |
  6. The two witnesses

    Guess what?? They're here!!
    The two witnesses spoken of in revelation chapter 11.  800 613 9494 or see Facebook .com/wefoundthem 

    February 9, 2011 at 2:32 pm | Report abuse |
  7. KCV

    I'm curious to hear about the experiences of the other "800" that got placed in suites and press boxes....

    February 9, 2011 at 2:37 pm | Report abuse |
  8. Britt_N_OKC

    Why does the NFL have to make it right? Jerry Jones is the one who tried to cram as many people in the stadium as he could. He even sold people tickets @ $250ea to stand OUTSIDE and watch it on TV. That is the GREEDY SOB they need to be mad at! Make him pay all of those people back including their Air fare, Lodging & Meals. Plus the 3X ticket price. and he should send ME a large check too just for a "Stupid Tax"

    February 9, 2011 at 2:50 pm | Report abuse |
  9. Rich

    It's just a game.

    February 9, 2011 at 2:55 pm | Report abuse |
  10. Gman

    When you talk about the poor Steeler and Packer fans who missed out on seeing thier team in the Super Bowl, you do realize they bought those tickets months ago before the playoffs even started with no guarantee who will be playing. Give them tickets to next years Super Bowl and they will suddenly be fans of the teams playing then. All a lawsuit will do is make sure the attorneys have enough money for next years Super Bowl

    February 9, 2011 at 3:00 pm | Report abuse |
  11. rateyourseats

    That's why there are sites like ( which allow users to rate seats and read seat reviews at sports venues. These sites can save users time, frustration, and of course, money.

    February 9, 2011 at 3:01 pm | Report abuse |
  12. Miss Mouse

    They should get deal #1 + deal #2, and then some.

    February 9, 2011 at 3:04 pm | Report abuse |
  13. joesmith

    no matter which team you had planned to support this year; there will be certain NFL players who will retire from the game, I can think of several Steelers from this years team who may go, and others from the Packers.. this was your last chance perhaps to see Hines Ward catch a touchdown pass in a ball game, albiet the Super Bowl; no, the NFL needs to bite the bullet, and give these fans that which is deserving, plus more, there is no excuse for this bungle, as Myron Cope would say..

    February 9, 2011 at 3:09 pm | Report abuse |
  14. GCV

    It seems to me that the deal should be to be compensated for their ticket, plus all expenses in getting to and staying in Dallas, plus a free equivalent ticket to any future superbowl as compensation for the disappointment and hassle they had to endure. This should cost the NFL about $5,000 for each fan they disappointed. The cost to the NFL would be 400x$5,000. That would be a $2,000,000 penalty for not living up to their end of the deal. Or, put another way, that would be about 20secs worth of advertising revenue.

    February 9, 2011 at 3:16 pm | Report abuse |
  15. Mark

    Nah, I don't think anything the NFL did at this point we be "enough" to erase the terrible pain and emotional heartache and distress that these people experienced at that very moment when it became so heartbreakingly real that those tickets that they held in their hands weren't going to be honored. Makes tears well up in my eyes when I think about it. How, oh how will these people go on with the rest of thier lives. Will they be able to? Will they pull through? Only time will tell.

    Would I have been mad? D-mn right I would have been mad, but c'mon how much is enough? These people are acting like they're just permanently scarred by this. It was a game for crying out loud. You didn't get in. Yeah, you got a raw deal, but for heaven's sake it wasn't the catastrophe everyone is acting like it was. You didn't get tossed out on the street. You didn't get tossed completely out of the stadium. You got to see the game. You had access to the $20.00 hot dogs. You had access to the 400ft long line at the bathroom. You had the SB experience.

    These people have the NFL ready to pony up something and they're gonna milk it for all it's worth. The NFL has offered to pay them back 3x the value of their tickets or an all expenses paid trip to any future SB. What more do you want people???
    1. We also want the commissioner to personally visit each one of us at our houses and plead for our forgiveness.
    2. We want the NFL to personally recognize each one of us at each of next year's games and again remind all of us how sorry they are and once again ask for our forgiveness.
    3. We want an autographed football signed by each of the players from each NFL team (oh....and also the Canadian football league too).
    4. We want a banner to be hung in Cowboys stadium honoring each one of us who gave up so much to attend the football game only to have our hopes and dreams dashed at that one heartbreaking moment.
    5. We want the NFL to reimberse us all the money that we ran out and spent at the last minute on all the clothing items with our "favorite" team's logo on it because no one understands the fact that we bought our SB tickets way way in advance and long before we even knew our "favorite" team was going to be in the SB.

    February 9, 2011 at 3:16 pm | Report abuse |
    • Laffin

      This is a little more than getting in your car and driving to some local event. These people planned their trips, paid air fair, paid for hotels, and paid $800 per ticket. Do you think $2400 covers all that? That doesn't even cover the amount of stress and disappointment.

      February 9, 2011 at 3:25 pm | Report abuse |
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