NFL makes new offer to fans shut out of Super Bowl
Fans react angrily after being told their tickets would not get them seats inside the stadium for the Super Bowl.
February 9th, 2011
12:17 PM ET NFL makes new offer to fans shut out of Super Bowl

Imagine traveling thousands of miles, shelling out even more dollars and getting to the Super Bowl, arguably the biggest day of your life as a fan, only to find out that you don't have a seat.

That's exactly what happened to roughly 400 fans at Super Bowl XLV. Now, the NFL is sweetening its offer after robbing the group of its Super Bowl experience.

The 400 fans were forced to give up their seats at last week's Super Bowl after fire marshals deemed a section of Cowboys Stadium incomplete and uninhabitable. The decision was made just hours before kickoff and left a large cluster of die-hard fans displaced and displeased.

The NFL originally offered to give ticket holders a refund of $2,400 - or three times face value of their tickets - but the fans' complaints grew louder and the NFL was forced to up the ante.

On Monday, NFL Commissioner Roger Goodell promised those fans a ticket to next year's Super Bowl in Indianapolis. But the fans - mostly Packers and Steelers enthusiasts - will be getting even more for their troubles now.

The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout.

"We had more time to think about how to create a broader range of options that would better recognize the deep emotional bond that fans have for their team," NFL spokesman Greg Aiello wrote in an e-mail to The Associated Press on Tuesday.

Here's what to watch tonight (all times Eastern):

Los Angeles Clippers at New York Knicks (7:30 p.m., NBATV)

After falling 101-85 to Orlando on Tuesday, Blake Griffin and the Clip Show take their act to Madison Square Garden to face the Knicks.

No. 20 North Carolina at No. 5 Duke (9 p.m., ESPN)

One of college basketball's greatest rivalries resumes tonight when the Tar Heels hope to avenge a season sweep by the Blue Devils last season. Duke (21-2) hosts UNC (17-5) at Cameron Indoor Stadium, where Duke has won 32 in a row.

By the numbers

2 - Three-pointers Celtics guard Ray Allen is short of Reggie Miller's career total of 2,560, the most in NBA history. Allen can break the record Thursday when Boston hosts the Los Angeles Lakers.

7 - Days the St. Louis Cardinals have left to reach a contract extension with three-time NL MVP Albert Pujols. The slugger said he would cut off contract negotiations for the season when he reports to training camp on February 16.

35 - Losses for the Cleveland Cavaliers in their last 36 games after losing an NBA-record 25th consecutive game Monday. The Cavs look to snap their streak tonight when they host the Pistons (7 p.m. ET).

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Filed under: Baseball • College basketball • NBA • Pro football • Sports
soundoff (235 Responses)
  1. Chopswell

    I 1000% AGREE with Mr. Jones comment near the top. And I quote: "If Goodell can throw around $25,000 fines like it's nothing, then he should be able to accept them as well. I say $25,000 per person that was affected. This should prevent this from happening in the future. At least that's how Goodell sees it..."


    Think about it...He levies those fines routinely. Let him REAP what he SEWS! That's called PUNITIVE DAMAGES for a reason!

    February 9, 2011 at 4:45 pm | Report abuse |
  2. Fricsaid

    Why the hell anyone would spend that kind of money to see ANY kind of a game is beyond my comprehension. Hell, back in the day, you could enjoy a 8-ball fueled night of debauchery, AND get laid for less than a grand. Ahhh, the good ol' day's.

    February 9, 2011 at 4:48 pm | Report abuse |
  3. karen

    this is bogus – there is no telling who's playing the next year's superbowl. They should reimburse all travel expenses, hotels and meals for the trip as well as 3x the ticket price.

    February 9, 2011 at 4:48 pm | Report abuse |
  4. NFLComish

    Guess what? CBA no SB

    February 9, 2011 at 4:56 pm | Report abuse |
  5. BIll

    Add in season tickets for the team of their choice and it would be sweeeeeeet. Only 400 people out of the thousands that attend football games. too easy

    February 9, 2011 at 4:58 pm | Report abuse |
  6. joe

    They should be paid the $2400 for the inconvenience of making a useless trip and wasting their time, PLUS tickets to any future game, air, and hotel.

    February 9, 2011 at 5:06 pm | Report abuse |
  7. thumper

    If your a fan of the Packers and set up to go the super bowl and they win it is a totally different expierience than being a fan of the Packers and they loose. Tickets to a future Super Bowl will never replace the feeling of the one you were screwed out of. That said, *$#) happens. As to vacations in the snow and icy cold, think ski's millions of people travel to Colorado, Utah, Cali and all the other snowy icy states. The offer from the NFL seems to be a good one and no matter what they get it will never be the same as what they lost, but I bet they will never forget this super bowl.

    February 9, 2011 at 5:17 pm | Report abuse |
  8. Don

    The NFL's subsequent offer is more than far but just like any good o'le greedy American, I am sure it will not be enough. I expect someone will sue for a couple of million (unwarrantedly) because thats just the American way.

    February 9, 2011 at 5:19 pm | Report abuse |
  9. Don

    sorry that should say "fair"

    February 9, 2011 at 5:22 pm | Report abuse |
  10. Gregory Pierce

    To give the fans a fair and equitable deal they need to do more than up the ante and give them what they already lost. NFL, you're acting like this is a deal but these people spent money on NFL tickets, hotel and airfare and you're JUST getting to the point where you're giving them exactly what they spent. You need to compensate them for actual damages now.... throw in a box seat season ticket for their team with a parking pass and you're likely to have compensated them for damages. Come on folks, you're the freaking NFL – the actual cost to you do give away seats is pretty damn small!

    February 9, 2011 at 5:24 pm | Report abuse |
  11. FalconsFan

    Being me, I don't have to worry about mah team ever making it to no Soup Bowl. Toilet Bowl is where they stay, post-season. But seriously, this is a major SNAFU on the part of the NFL and the Dallas folks. They should have had the Fire Marshall check the stadium 3 days ahead of time, and called the Green Bay airport in time to have a minor spate of flight cancellations. I am sure Delta and American would have obliged, for much less than $2400 per fan. They give out only $400 – and that in overpriced tickets on future cattle-class flights. This is so American: the Land of the Whinos.

    February 9, 2011 at 5:48 pm | Report abuse |
    • Jim

      The fire marshal had been there in advance. The approved contractor that the NFL brought in from New York disappeared and left the job undone. New contractors could not complete the job in time.

      February 9, 2011 at 9:18 pm | Report abuse |
  12. peetz!

    It was a football game. Fun to play – to watch? .....

    February 9, 2011 at 5:50 pm | Report abuse |

    Come on....the NFL is being way too accomodating...they have bent over backwards, and I venture to say, even forwards with all they are GIVING these spoiled (___________); you fill in the blank.

    February 9, 2011 at 5:50 pm | Report abuse |
    • metmo

      The purchased a product and the NFL failed to deliver the product. In addition to the actual ticket – they took time off work, paid for travel and other expenses for a once in a lifetime experience. Why did this issue happen just hours before the game? They didn't have time to inspect a week or two in advance to account for such things. It's unprofessional and the NFL needs to handle their business.

      February 9, 2011 at 7:16 pm | Report abuse |
    • Chairmanbuzz

      I pay double to triple for the "licensed" crap, like jerseys, cups, t-shirts, etc. so why not over-indulge their totally inconvenienced fans who expected something really SUPER from their expensive expenditures and planning out of their daily lives for this big event? Its the least the NFL could do since they garnered in the billions, when all considerations for corporate profits for this event were considered. Its a mere drop in the bucket to them and shows they are worthy of their fans spending and spending and spending to keep them rolling in luxury sky boxes and millions of people associated with the NFL employed

      February 9, 2011 at 8:25 pm | Report abuse |
    • Studious

      Do you work for an NFL publicity agency or the Dallas Cowboys? I'm amazed you think the NFL is bending over backwards, here. Do you really think $2400 would cover hotel expenses, food (both of which you know are incredibly inflated around the stadium at that time), tickets, ground transportation, parking, and wasted vacation-time taken from work ESPECIALLY considering the fact that most people don't buy super bowl tickets at face value. People who have the "luxury" of buying an $800 ticket at face value are lottery-winners, celebrities, or donors.

      Believe me, the NFL could afford to be much much much more generous than they are right now with these fans. Instead, they are paying people like you to clog the message boards with crap comments.

      February 10, 2011 at 9:03 am | Report abuse |
  14. joey

    Just amazing how CHEAP the NFL is being. They sold seats they KNEW the purchasers could not sit in. They oversold their legal capacity and now they offer chump change for the ticket buyers who probably spent an extra $7K getting to and staying in Dallas with now Superbowl seat. Shame on the NFL and the owners.

    February 9, 2011 at 5:51 pm | Report abuse |
  15. terse

    I'm curious – the deal said to next year's super bowl? What if the lockout happens – do these folks lose out a second time?

    February 9, 2011 at 5:55 pm | Report abuse |
    • Loogin

      Do people really lack that much common sense?

      February 9, 2011 at 7:39 pm | Report abuse |
    • Jimbo

      Read the whole article next time before commenting.
      They said a ticket/airfare/hotel to any FUTURE Superbowl.

      February 9, 2011 at 7:43 pm | Report abuse |
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