NFL makes new offer to fans shut out of Super Bowl
Fans react angrily after being told their tickets would not get them seats inside the stadium for the Super Bowl.
February 9th, 2011
12:17 PM ET NFL makes new offer to fans shut out of Super Bowl

Imagine traveling thousands of miles, shelling out even more dollars and getting to the Super Bowl, arguably the biggest day of your life as a fan, only to find out that you don't have a seat.

That's exactly what happened to roughly 400 fans at Super Bowl XLV. Now, the NFL is sweetening its offer after robbing the group of its Super Bowl experience.

The 400 fans were forced to give up their seats at last week's Super Bowl after fire marshals deemed a section of Cowboys Stadium incomplete and uninhabitable. The decision was made just hours before kickoff and left a large cluster of die-hard fans displaced and displeased.

The NFL originally offered to give ticket holders a refund of $2,400 - or three times face value of their tickets - but the fans' complaints grew louder and the NFL was forced to up the ante.

On Monday, NFL Commissioner Roger Goodell promised those fans a ticket to next year's Super Bowl in Indianapolis. But the fans - mostly Packers and Steelers enthusiasts - will be getting even more for their troubles now.

The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout.

"We had more time to think about how to create a broader range of options that would better recognize the deep emotional bond that fans have for their team," NFL spokesman Greg Aiello wrote in an e-mail to The Associated Press on Tuesday.

Here's what to watch tonight (all times Eastern):

Los Angeles Clippers at New York Knicks (7:30 p.m., NBATV)

After falling 101-85 to Orlando on Tuesday, Blake Griffin and the Clip Show take their act to Madison Square Garden to face the Knicks.

No. 20 North Carolina at No. 5 Duke (9 p.m., ESPN)

One of college basketball's greatest rivalries resumes tonight when the Tar Heels hope to avenge a season sweep by the Blue Devils last season. Duke (21-2) hosts UNC (17-5) at Cameron Indoor Stadium, where Duke has won 32 in a row.

By the numbers

2 - Three-pointers Celtics guard Ray Allen is short of Reggie Miller's career total of 2,560, the most in NBA history. Allen can break the record Thursday when Boston hosts the Los Angeles Lakers.

7 - Days the St. Louis Cardinals have left to reach a contract extension with three-time NL MVP Albert Pujols. The slugger said he would cut off contract negotiations for the season when he reports to training camp on February 16.

35 - Losses for the Cleveland Cavaliers in their last 36 games after losing an NBA-record 25th consecutive game Monday. The Cavs look to snap their streak tonight when they host the Pistons (7 p.m. ET).

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Filed under: Baseball • College basketball • NBA • Pro football • Sports
soundoff (235 Responses)
  1. Three Dog Mama

    I would take the money and run. Good grief. Don't blame the NFL – blame Jerry Jones.

    February 9, 2011 at 5:55 pm | Report abuse |
    • Jim

      This one wasn't Jerry's fault, the NFL was in charge of the entire affair, including hiring the contractor to put in the temp seats. The contractor disappeared on them.

      February 9, 2011 at 9:14 pm | Report abuse |
  2. Really? Really?

    Doesnt matter their team lost anyway. Go home and wave your "terrible towel in the air" and then cry into it.

    February 9, 2011 at 5:57 pm | Report abuse |
    • Kelly

      hmmm..I'm pretty sure Green bay fans lost their seats too.

      February 9, 2011 at 6:06 pm | Report abuse |
  3. Doc Prime

    First of all I understand that what these people went through was horrible. Buying your airfare, flying out to the game, getting into the stadium of the Superbowl and being punched in the gut by being told that they can't be accommodated is unfair on all sorts of levels. But let's get real. These people *were* allowed to see the game in a separate room on a TV screen. Their original tickets were for seats with *obstructed view*. They would have needed one of the many TV screens in Cowboy Stadium to watch the game anyway. Of course the emotional impact of watching the event with other people is a big part of the Superbowl and they should be compensated for it, and they ARE. The NFL is offering them tickets to ANY future Superbowl along with airfare and hotel expenses! It sucks what happened to them, but they are getting a sweet deal. Any true football fan would jump at the chance to go to the Superbowl of their choice for free with paid expenses. What more do you want the NFL to do? There's a good chance that either the Packers or Steelers will be in the Big Game again. If not, I'm sure there will be a Superbowl match up in the coming years that will satisfy those fans. If not, take the $2400.00 and stop crying. Really, people need to understand that you get less and less empathy the more you cry about how unfair life is.

    February 9, 2011 at 6:13 pm | Report abuse |
    • Chairmanbuzz

      I think you nailed it right on the head with your comment. They did get a "fair deal" from the NFL in the end. In fact, its exactly what I called for when the initially only offered 3 times their ticket price. If they are still whining, they deserve to just cry into a terrible bathroom towel and wipe the snot noses with it afterwards. LOL

      February 9, 2011 at 8:32 pm | Report abuse |
  4. only in California

    Geez I think the PR the NFL lost is worth a lot more than the offer they have made. Besides next years Super Bowl will be with replacement players as the owners will be locking out the player. Another strike against Big Business. Congress should repeal the anti trust protections, cause I don't trust them

    February 9, 2011 at 6:21 pm | Report abuse |
    • awesome

      i agree

      February 9, 2011 at 6:30 pm | Report abuse |
  5. hw

    Please someone hold me I just can't stop laughing. Sport FANS more hot air between their ears. To believe they actually travelled to Dallas to watch a bunch of guys crunching each other. LOL, please, please stop.

    February 9, 2011 at 6:31 pm | Report abuse |
  6. Giver

    The league fails to realize that many of the fans probably bought tickets because their team, the Pack or Steelers were playing. With no guarantee of that happening next year the league has robbed the fan of the experience associated with their team.

    February 9, 2011 at 6:32 pm | Report abuse |
    • Chairmanbuzz

      Those poor little babies, OMG! Will they ever be able to lead a normal life ever again? They will be in therapy for decades now! Geez, the people in Egypt pale in comparison, now don't they?

      February 9, 2011 at 8:34 pm | Report abuse |
  7. Brian

    Ok guys. I felt bad for you at first, now lets move on. Its a pretty sweet deal. Take the deal and I'll see you guys next year when the Rams return to glory in Indy!

    February 9, 2011 at 6:43 pm | Report abuse |
  8. Yes I. Would

    Umm, I don't know Rog. Offering a Super Bowl package for any future games (especially considering the current labor situation threatening shutdown) and then pulling the original $2400 refund back doesn't sound like upping the ante to me! I say do what you gotta do fans! FAN UP! Tell Rog to include it all, or sue his A$$! Hey you might even save next season.

    February 9, 2011 at 6:45 pm | Report abuse |
    • randymarine

      You need to go back to school...they have the choice of either the super bowl of there choice in the future or taking the 2400.00 bucks! Reading comprehension is key in commenting

      February 9, 2011 at 7:11 pm | Report abuse |
    • enzoinanaudi

      Perhaps you should pay some attention yourself. Perhaps it is possible that the guy you are telling to go back to school has been paying more attention to this issue than you. Because, if you would by chance know the history of the offers provided by the NFL, Commissioner Gooddell originally offered the $2400 per ticket PLUS seats to next year's Superbowl. The point of this, most recent article, is that the offer has been altered. Now, the ticket holders have a choice. Future (non-specified) Superbowl tickets OR $2400 per. Don't criticize someone for not reading the article when you do not know the issues for which you are speaking.

      February 9, 2011 at 9:35 pm | Report abuse |
    • midnitejax

      I agree. They raked in a lot of money for commercials, and telecasting rights and that wasn't enough. They had to sell seats they didn't yet have. Tke them to court. I'll bet they up the ante then.

      February 9, 2011 at 9:44 pm | Report abuse |
  9. TexMik

    Yeah, it would have been a problem spending all that money, missing part of the game and having to stand outside to buy overpriced beer, but lighten up. It's not about what the NFL or Jerry should have done in the beginning or what they could have done. People screw up. And not making sure these extra seats were in place three weeks ago was a screw up. Not offering a better compensation in the beginning was also a screw up, but the options on the table seem decent to me.

    "The NFL followed up Tuesday, announcing the 400 fans could choose from a ticket to any future Super Bowl, including next year's, along with airfare and hotel, or the original $2,400 payout."

    I'll take the guaranteed future Super Bowl tickets along with the guaranteed airfare and guaranteed hotel that will all cost more. It's not as if these people didn't get anything for their trip to the 2011 Super Bowl. They were still at the excitment of the stadium. Only a moron who couldn't let it go wouldn't know how to make the best of it and have a good time.
    And now they get their money back in the form of another future Super Bowl of their choice and travel expenses?
    I wish I had two of those 400 seats.

    Best seat in the house is still at home!

    February 9, 2011 at 7:21 pm | Report abuse |
    • Chairmanbuzz

      Who knows, ten years from now there may be another GB & PS matchup and the airfare, hotel and ticket prices will have soared to quadruple their current cost. These people are getting a fabulous, inflation-proof deal here. Plus, they got to be inside the stadium and enjoy the game this year as well, not a total loss at all. Its like taking the $400 voucher when you volunteer to take a 2 hour later flight at the airport when they accidentally have no seats left on your flight due to overbooking. You sip on a cup of coffee, read a magazine for two hours, and make a $400 profit. Everybody wins and you make out big dog!

      February 9, 2011 at 8:40 pm | Report abuse |
  10. Toppy

    I kinda hope the 4 guys that have never missed a Super Bowl in the commercial were among the 400! LOL!

    February 9, 2011 at 7:22 pm | Report abuse |
  11. Erisian

    Stubhub gave me $3300 per ticket plus a refund of my purchase price when they messed up on selling tickets for the BCS Championship. It does sound like the NFL could do a lot better.

    February 9, 2011 at 7:22 pm | Report abuse |
  12. itsjustme

    :Scratching head:

    Makes you wonder why seats in a brand new stadium are unsafe.

    February 9, 2011 at 7:37 pm | Report abuse |
    • midnitejax

      They were additional seats the NFL added. They saw an empty space they could squeeze more cattle in.....and sold tickets before construction began.

      February 9, 2011 at 9:31 pm | Report abuse |
  13. Charles W. Skinner

    The NFL is PRAYING that these fans don't start a class-action lawsuit against the league for breach of contract. The damages would be ASTRONOMICAL (the $2400 doesn't even BEGIN to cover it when you include travel, hotel, food, etc...). MINIMUM value would be the highest scalp value of a ticket immediately prior to the start of the game (which was probably $5000+ dollars) plus travel, plus food, plus time, and then there's all sorts of multipliers which are available under Texas law for "Failure to Liver" (failure to deliver that which was promised) which is a CRIMINAL act and or Fraud, Deceptive Trade Practice, or the Consumer Protection Act.

    NFL, a word of advice. Get your act together, make a reasonable offer (somewhere north of $7500) and PRAY that none of these fans holds a grudge and sues you just to make a point.

    Long story short, these fans are going to get their pound of flesh

    February 9, 2011 at 7:40 pm | Report abuse |
    • Equalizer

      Amen to class action....I agree the NFL is praying a bigger judgement is not in the future. They have already up the ante once. Worried? People get big bucks these days for emotional distress.

      February 9, 2011 at 8:24 pm | Report abuse |
    • Mmmmm

      They should get a million dollars a piece and lifetime tickets to every superbowl along with free hotdogs and cokes and do a superbowl a 30 sec commercial saying "I'm back" and get to swipe a wish rub on the Lombardi trophy and get a sign pig football by all the players of the 2011 game they missed and then the best of it all is that NFL commissioner sits in a dunking booth while each appellant get three balls to dunk his butt in the orange Gatorade solution. Now where can we get a judge and jury to rubber stamped this settlement?!?!?

      February 9, 2011 at 9:51 pm | Report abuse |
  14. No Fun League

    Just think if it would be the Detroit Lions and Cleveland Browns in the Super Bowl for the first time this year. It would take another 100 years for them to wait to see them again in the next Super Bowl. At least it was Green Bay and Pittsburgh. Had it been Detroit and Cleveland, you take the $2,400 and STFU. Unless you want to wait another 100 years for them to get there...and even saying 100 years is pushing it.

    February 9, 2011 at 7:42 pm | Report abuse |
  15. zepplin

    games over....forget it....why didn't the owners invite them all to their personal luxury booths and afterparties and a ring for being fools to trust the NFL, just another American business taking usual advantage of their customers...why should they care about a few unfortunates...they aren't important anyway...

    February 9, 2011 at 7:49 pm | Report abuse |
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