BlackBerry users irate about outage
A popular tweet making the rounds online today again focuses on Apple's dominance over the BlackBerry brand.
October 13th, 2011
10:41 AM ET

BlackBerry users irate about outage

[Updated at 10:41 a.m. ET] Research in Motion says BlackBerry service is fully restored globally after its worst-ever outage, reports.

The president of BlackBerry's parent company apologized Thursday for the device's worldwide service outage, and said service levels are improving in many areas.

"I apologize for the service outages this week," said Mike Lazaridis, who is also the founder and co-CEO of Research in Motion, in a videotaped message on the company's website . "We've let many of you down. But let me assure you that we're working around the clock to fix this."

It's a problem RIM can't win, Fortune reported.

But that hasn't satisfied many irritated users.

And naturally, when you take away the ability for tapped in people to communicate, they will find a way to communicate their anger about it - loudly. So many BlackBerry users have taken to one of the technological democratic forums, Twitter, to share their grievances.

Here's a quick glance at what some BlackBerry users have been saying:

A lot of the chatter has focused on users threatening to ditch their BlackBerry phones for other competitors.

Some joked that their long relationship with the company, was turning into such a bad experience it was like having a fight with their significant other that appeared to be leaning towards a break-up.

Some focused on how their device was completely unusable without data capabilities.

And there's also been one really popular joke that continues being passed around:

One of the hot topics aside from general bickering appears to be Apple fans throwing the outage in the face of Research in Motion. Some people are suggesting the timing could be particularly bad for Research in Motion, which has held a big advantage over the iPhone because of their BBM messaging service.  With the new Apple operating system set to release today, iPhone subscribers will get iMessage, Apple's answer to BBM.

Others said they didn't plan on paying their bill because of the lengthy service outages.

Some users, who have experienced these kind of outages before, lamented about when the problem might be fixed.

And many people who rely on BlackBerry phones as their work phone struggled to be able to access e-mails or get their work done. Even a news reporter for @NBCLA who appears to be covering the Conrad Murray trial expressed frustration with the service.

And perhaps in the ultimate clue of frustration, many users were sharing the link Many commented that the fact that the website existed was reason enough to ditch the phone.

In case you were curious, the site looks like this as of 10:00 a.m ET on Thursday:

And then finally, after service was restored, the site gave the green light to users:

soundoff (60 Responses)
  1. banasy©

    I have a crackberry...I will never buy this phone again.
    RIM is a massive joke, and their BBM takes so long, I just go ahead and use text. Hopefully, Sprint will carry iphones sooner than later and I can get rid of this pos.

    October 12, 2011 at 11:03 am | Report abuse |
    • Echo7DPR

      Sprint does have the iphone. They have the 4s and 4.

      October 12, 2011 at 11:35 am | Report abuse |
    • Tragic Kingdom

      Not avaiable for me as of yet....guess it's time for me to get on Sprint's web site....

      October 12, 2011 at 1:04 pm | Report abuse |
  2. Tim

    Blackberry Outages....??? Hi! I'm sitting here in Abu Dhabi using my Blackberry and its working fine, well at least mine is. Its utilizing a Canadian "Rogers" sim card here. But, immediately after the last comment made on CNN International, the TV signal was lost and the reason that the satellite provider put up on the TV scream is "We apologize for the loss of transmission due to natural sun outage phenomenon" . Guess solar flare's are responsible. There have been significant Internet outages here as well with Etisalat for the last 7-10 days. So is this more than a BB thing??

    October 12, 2011 at 11:13 am | Report abuse |
  3. Chungo

    *cough* Android *cough* iPhone

    Blackberries went out with powdered wigs.

    October 12, 2011 at 11:14 am | Report abuse |
  4. Cocheese

    Why would anyone invest in this old technology. Its time to move on...

    October 12, 2011 at 11:14 am | Report abuse |
  5. SayWHAT

    Ridiculous. Blackberry has had vey few issues since I have been a customer (6 years). People are so fickle. The minute the Iphon or Android service goes, they'll come running back to Blackberry. Stupid.

    October 12, 2011 at 11:20 am | Report abuse |
    • HAHAHHAHA ^^^^^^^

      you're an idiot sir.

      October 12, 2011 at 11:31 am | Report abuse |
    • Joe

      I was going to say. You don't pay for an exclusive service with iPhone like retarded crackbabies do.

      October 12, 2011 at 11:32 am | Report abuse |
    • Tragic Kingdom

      Joe, you don't have to be such a dick about it....maybe you should step away from the meth pipe....SOME people can't afford it yet! ass hole. Oh, don't worry, you're included, HA HA HA HA HA.....aren't you late for recess?

      October 12, 2011 at 1:07 pm | Report abuse |
  6. HAHAHHAHA ^^^^^^^


    October 12, 2011 at 11:31 am | Report abuse |
    • Tragic Kingdom

      Jack ass ^^^^^^^^^^

      October 12, 2011 at 1:08 pm | Report abuse |
  7. Kabel

    Gotta love it. It's so interesting how every single carrier and service provider from AT&T to RIM expects their customers to strictly adhere to their contract obligations, yet the carriers themselves can not even adhere to those same contracts.

    October 12, 2011 at 11:43 am | Report abuse |
    • o

      Read the EULA. They can pretty much do whatever they want.

      October 12, 2011 at 2:03 pm | Report abuse |
  8. JadedSeen

    If you have an iPhone, e-mail RIM about BlackBerry woes #EPICFAIL of a giant Telecoms of ALL TIME

    On the brighter note, iOS5 just released and iMessenger has arrived and Sprint now carries the iPhone!!!

    October 12, 2011 at 11:54 am | Report abuse |
  9. Frustrated BBM fan

    This is a funny video on things you can still do with your BlackBerry:

    October 12, 2011 at 12:24 pm | Report abuse |
  10. Get_over_it

    Blackberry is not working, what the heck are going to do now?!!


    October 12, 2011 at 12:34 pm | Report abuse |
  11. Pagan Goddess Priest


    October 12, 2011 at 12:35 pm | Report abuse |
  12. Fred

    This is probably the result of some denial of serivce attacked launched from China (or maybe Russia; or from inside the U.S. as the next wave of protests. Can we say "Occupy Blackberry"?!? hmmmm . . .)

    October 12, 2011 at 12:45 pm | Report abuse |
  13. Joey Isotta-Fraschini

    My Sprint Blackbery was out in NYC for four weeks recently.
    This morning, it developed an internet outage although I was able to make phone calls and text friends by number.
    I need this to stay in touch.
    I do like my Sprint unlimited plan, though.
    GUYS–that's where I've been.
    @ banasy:
    Hello. I thought about an iPhone too.

    October 12, 2011 at 1:39 pm | Report abuse |
  14. Penny Lane

    I am so sick of what Americans get outraged about and what they don't get outraged about.

    October 12, 2011 at 1:56 pm | Report abuse |
  15. Roger

    Attack of the Blackberry by iOS 5: Made/Launched in China. Designed in California.

    Sorry all Blackberry users, you just have to pull out your laptop. Isn't that a shame.

    October 12, 2011 at 2:06 pm | Report abuse |
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