BlackBerry users irate about outage
A popular tweet making the rounds online today again focuses on Apple's dominance over the BlackBerry brand.
October 13th, 2011
10:41 AM ET

BlackBerry users irate about outage

[Updated at 10:41 a.m. ET] Research in Motion says BlackBerry service is fully restored globally after its worst-ever outage, CNNMoney.com reports.

The president of BlackBerry's parent company apologized Thursday for the device's worldwide service outage, and said service levels are improving in many areas.

"I apologize for the service outages this week," said Mike Lazaridis, who is also the founder and co-CEO of Research in Motion, in a videotaped message on the company's website . "We've let many of you down. But let me assure you that we're working around the clock to fix this."

It's a problem RIM can't win, Fortune reported.

But that hasn't satisfied many irritated users.

And naturally, when you take away the ability for tapped in people to communicate, they will find a way to communicate their anger about it - loudly. So many BlackBerry users have taken to one of the technological democratic forums, Twitter, to share their grievances.

Here's a quick glance at what some BlackBerry users have been saying:

A lot of the chatter has focused on users threatening to ditch their BlackBerry phones for other competitors.

Some joked that their long relationship with the company, was turning into such a bad experience it was like having a fight with their significant other that appeared to be leaning towards a break-up.

Some focused on how their device was completely unusable without data capabilities.


And there's also been one really popular joke that continues being passed around:

One of the hot topics aside from general bickering appears to be Apple fans throwing the outage in the face of Research in Motion. Some people are suggesting the timing could be particularly bad for Research in Motion, which has held a big advantage over the iPhone because of their BBM messaging service.  With the new Apple operating system set to release today, iPhone subscribers will get iMessage, Apple's answer to BBM.

Others said they didn't plan on paying their bill because of the lengthy service outages.

Some users, who have experienced these kind of outages before, lamented about when the problem might be fixed.

And many people who rely on BlackBerry phones as their work phone struggled to be able to access e-mails or get their work done. Even a news reporter for @NBCLA who appears to be covering the Conrad Murray trial expressed frustration with the service.

And perhaps in the ultimate clue of frustration, many users were sharing the link http://isblackberrystillbroken.com/. Many commented that the fact that the website existed was reason enough to ditch the phone.

In case you were curious, the site looks like this as of 10:00 a.m ET on Thursday:

And then finally, after service was restored, the site gave the green light to users:

soundoff (60 Responses)
  1. leeintulsa

    My kids laugh when i tell them about the good ole days.. Before microwaves and when i *was* my dad's remote control..

    October 12, 2011 at 4:30 pm | Report abuse |
  2. gung hoe

    @tammie im with you girl .Never did I ever imagine that me i would be layin on the couch typen this on a phone computer not me Ive always been against these type of things.Oh well times change as do we

    October 12, 2011 at 4:33 pm | Report abuse |
  3. gung hoe

    Hey lee yep boy remeber set the vol and leave it there

    October 12, 2011 at 4:38 pm | Report abuse |
  4. gung hoe

    Lee if you are still here can u PLEASE go to the pressure on iran thread its the last one what do u think about them lions man they r in a diff area code hint

    October 12, 2011 at 4:51 pm | Report abuse |
  5. Meep

    I don't see a problem.
    my iphone has been sending and receiving e-mail just fine....

    October 13, 2011 at 8:19 am | Report abuse |
  6. J4B

    Some people have become way too dependent on wireless connections! If someone can't live without their blackberry for a few days then there's a problem! One could always use a payphone, lan-house or the trusty 386 that's collecting dust in the attic! Even better, how about waiting a bit? Because if it really is that important that an email arrives the instant you send it from the subway, then I'd say that disorganization is the real problem, not the connection...

    October 13, 2011 at 8:23 am | Report abuse |
    • Mac11

      When did you last see a pay phone? And where?

      October 13, 2011 at 9:43 am | Report abuse |
  7. shubber

    were you affected by the outage? take the poll!
    http://bit.ly/pV1Ou8

    October 13, 2011 at 8:38 am | Report abuse |
  8. MidRanger

    Wow! Are you telling me that people wanting to communicate actually had to TALK to each other??!!

    October 13, 2011 at 8:46 am | Report abuse |
  9. Melissa

    This is the reality of what happens when people buy in to all the new phone hype.

    October 13, 2011 at 9:19 am | Report abuse |
  10. humtake

    It's a shame that people expect 100% uptime from technology. If there is one thing that is truly constant with all technology, it's that it fails every now and then. Everything that depends on technology will fail. It is not an "if", it is a "when". All you can hope is that when it fails, the company responsible for it works as hard as they can. Sometimes technical problems are easy and can take a few minutes to troubleshoot, sometimes they are very complicated and can take weeks to figure out. If you don't like how the company handles a crisis, there are others you can go to. Getting mad about it is your fault, not theirs. Only you can control your reaction to inevitable things.

    October 13, 2011 at 9:20 am | Report abuse |
  11. nightsun2k7

    Oh my god, (OMG for people who don't know how to use real words) people might actually have to talk to each other...in real life (IRL) and for those of you who "have a business to run" it's called a "backup plan" after all, mechanics have more then one wrench, and if you're too stupid as to not have a backup plan, you shouldn't be in business anyway!

    October 13, 2011 at 9:43 am | Report abuse |
  12. michaelfury

    http://michaelfury.wordpress.com/2010/09/10/ghosts-in-the-machine/

    October 13, 2011 at 10:21 am | Report abuse |
  13. banasy©

    @Mac11:
    I saw some at the Community hospital in Munster, IN, just the other day.
    75 cents. Takes dollar bills.
    Yipee.
    Good thing I had my Blackberry...

    Blackberry hasn't been berry, berry good to me...

    October 13, 2011 at 10:24 am | Report abuse |
  14. banasy©

    I like to smear poo on my Blackberry before I use it every day.

    October 13, 2011 at 10:55 am | Report abuse |
  15. Steven

    You iPhone users are all haters.

    BLACKBERRY STILL RULES!

    October 13, 2011 at 12:03 pm | Report abuse |
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