Authorities launched an investigation into how dispatchers handled 911 calls from those seeking help before Josh Powell killed his sons and himself in his Washington home.
Critics have said it took too long for dispatchers to grasp the danger of the situation and alert police.
"We will investigate all aspects of this incident, and if there is a need to refine our processes, (as we do continually) we will do so," said Tom Orr, director of the Law Enforcement Support Agency, which operates the 911 call center. " If there is a need to investigate from a disciplinary perspective and assign individual responsibility, we will do that as well."
Orr's comments come as the community come to grips with Sunday's murder suicide at Powell's Graham, Washington home. Powell is accused of snatching his young sons from a social worker who was delivering them for a supervised visit, locking the door, hacking the kids with a hatchet and starting an explosive fire in the home.FULL STORY